RETURN / REFUND POLICY
The maximum material return period will be 14 days after purchase.
- To request a return you must send the request to the following email address: info@vgcaravaning.esindicating the invoice number.
- The product will be returned with shipping paid by the customer, with prior authorization from VG CARAVANING and once its condition has been verified, the payment will be made if applicable.
- In no case will shipping costs be paid.
- In orders with free shipping, shipping costs will be deducted from the amount to be returned.
- Electrical material is not eligible for returns.
- Open/broken packaging is not returnable.
- Material used is not returnable.
- The money refund will be made in the same payment method of the purchase within a maximum period of 7 days.
Cancellation of an order placed that has not yet been shipped must contact the VG caravaning order department to proceed with the refund.